A Letter To a Company....
Jan. 27th, 2006 07:29 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
doronjosamaDear Seville Classics:
Good day. When I purchased your Total Closet Organizer from Sam's Club, like a naive child I believed that all the hardware required to put it together would be, you know, included in the box. You know, with a name like "Total Closet Organizer", it makes you think that it will be, well, total.
However, this was misguided hope on my part. I see that now, having rearranged the entire bedroom by putting everything in it on one side of the room. I had to do this to clear to space both for the Total Closet Organizer, and in order to have space to build it. There is stuff stacked almost to the ceiling on the bed. My cherished dream was that the Total Closet Organizer could be built to accomodate some of these heaps of stuff.
This would be a good dream, a well-realized dream. Except for the small fact that the Total Closet Organizer does not come with any of the hardware required to build it. Oh, goodness me, no. Absolutely none at all. None of the Screw Connectors, Leveling Feet, Screws, Wall Anchors, or brackets were included in the box. Now, how exactly can something be called the Total Closet Organizer when it is not in fact, complete?
In desperation, I immediately sought out your website for assistance. With new found hope, I filled out an online form to report missing parts! Imagine how crushed I was when I discovered the form must be printed out and faxed with the purchase receipt to the company in question. Attempts to call were rebuffed, as it is after business hours. Seeking one last shot at happy closet organization, I perused the online store for parts. I reeled at the thought of paying $9.00 a set for parts that were supposed to come with the organizer, especially when I realized I would need several sets, and then I would still be short the missing screws. I have already paid the full asking price for this piece of closet-organizing hardware. And yet, my closet organizing dreams must continue to go unfulfilled, due to your company's shoddy packing practices.
Sincerely and with deepest annoyance,
Me
PS I realize I should have paid attention to my own advice, which is if a bargain seems too good to be true, it probably is. Fie on you, Seville Classics, and fie on you, Sam's Club. I now have to go dig through a month's worth of receipts and excavate the bed.
Good day. When I purchased your Total Closet Organizer from Sam's Club, like a naive child I believed that all the hardware required to put it together would be, you know, included in the box. You know, with a name like "Total Closet Organizer", it makes you think that it will be, well, total.
However, this was misguided hope on my part. I see that now, having rearranged the entire bedroom by putting everything in it on one side of the room. I had to do this to clear to space both for the Total Closet Organizer, and in order to have space to build it. There is stuff stacked almost to the ceiling on the bed. My cherished dream was that the Total Closet Organizer could be built to accomodate some of these heaps of stuff.
This would be a good dream, a well-realized dream. Except for the small fact that the Total Closet Organizer does not come with any of the hardware required to build it. Oh, goodness me, no. Absolutely none at all. None of the Screw Connectors, Leveling Feet, Screws, Wall Anchors, or brackets were included in the box. Now, how exactly can something be called the Total Closet Organizer when it is not in fact, complete?
In desperation, I immediately sought out your website for assistance. With new found hope, I filled out an online form to report missing parts! Imagine how crushed I was when I discovered the form must be printed out and faxed with the purchase receipt to the company in question. Attempts to call were rebuffed, as it is after business hours. Seeking one last shot at happy closet organization, I perused the online store for parts. I reeled at the thought of paying $9.00 a set for parts that were supposed to come with the organizer, especially when I realized I would need several sets, and then I would still be short the missing screws. I have already paid the full asking price for this piece of closet-organizing hardware. And yet, my closet organizing dreams must continue to go unfulfilled, due to your company's shoddy packing practices.
Sincerely and with deepest annoyance,
Me
PS I realize I should have paid attention to my own advice, which is if a bargain seems too good to be true, it probably is. Fie on you, Seville Classics, and fie on you, Sam's Club. I now have to go dig through a month's worth of receipts and excavate the bed.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2006-01-28 03:27 am (UTC)no subject
Date: 2006-01-28 03:59 am (UTC)Stupid closet shelves.
no subject
Date: 2006-01-28 05:58 am (UTC)I'm sorry, that sucks. But your wonderfully written missive has touched not only my heart, but that most ticklish of bones, my funnybone. And it made me giggle.
no subject
Date: 2006-01-28 07:00 am (UTC)yer pal (who's spent a fuckload of time at sam's for his job)
Phil!
no subject
Date: 2006-01-28 12:37 pm (UTC)no subject
Date: 2006-01-28 04:18 pm (UTC)But that's just me.
no subject
Date: 2006-01-28 08:42 pm (UTC)Sam's club is all Walmarty, and I blame that for everything wrong with it's stuff.
no subject
Date: 2006-01-28 09:53 pm (UTC)no subject
Date: 2006-01-28 10:13 pm (UTC)